A Comparison of Two Evaluation Techniques for Technical Documentation

Bonnie Rogers, Chris Hamblin, Alex Chaparro

Research output: Contribution to journalArticlepeer-review

Abstract

This study compared two evaluation techniques, Usability Testing and Cognitive Walkthrough, in their ability to identify errors in aviation maintenance documentation. The techniques were evaluated to see how much unique information they each produced as well as the type of errors identified. Results showed that the techniques were complementary in their findings and both are recommended in the development of technical documentation.
Original languageAmerican English
JournalUsability News
Volume7
StatePublished - Feb 2005
Externally publishedYes

Keywords

  • aviation maintenance manuals
  • technical documentation

Disciplines

  • Aviation
  • Maintenance Technology

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