A Conceptual Model for a Universal Severity of Emergency Report (USER): An Example in Aviation

In emergency situations, it is important that information be communicated quickly, concisely, and efficiently. Breakdowns can occur when the receiver of the emergency call does not fully understand the information that the person is sending. The purpose of this paper is to present a new model for enhancing communication between the sender and receiver in emergency situations. The Universal Severity of Emergency Report (USER) is a model designed to be used in emergency situations and convey more information about the current state of the person declaring the emergency than is currently offered by emergency communication channels. USER provides three key pieces of vital information: severity of the situation, capabilities of the sender, and ability to communicate. Severity identifies the level of the emergency on a scale of 1, 2, or 3. Capabilities use the colors white, yellow, and red to indicate the current self-determined capabilities of the individual. Communicate notifies the receiver if the individual is able to communicate or is unable to communicate. This paper presents this concept in an aviation context, but USER has the potential to be used in any number of industries, including medical, military, shipping, transportation, space flight, and law enforcement.