Abstract
The computer technology revolution has had a remarkable impact on the way individuals work and organizations do business, including the way they communicate. Once occurring solely by mail or telephone, communications now take place in many ways. Text and voice messages have been replaced by sophisticated messages composed of several types of media, transmitted to numerous recipients around the world in real time (i.e., without a perceptible delay).
As computer technology evolves it will continue to shape workplace communications, with most effects being constructive, improving the efficiency and effectiveness of workers. Nevertheless, the effective use of computer-enabled communication technologies requires an informed evaluation to determine which of the technologies provides the most appropriate fit to the needs of individuals, workgroups, and organizational units. Program evaluation is particularly relevant for an organization in which more and more workers are mobile: telecommuting from home, traveling, or are part of a geographically distributed workgroup. An evaluation is no simple task as the technologies vary along a number of dimensions that could be relevant in determining their satisfactory application in a variety of situations.
| Original language | American English |
|---|---|
| Title of host publication | The Human Resources Program-Evaluation Handbook |
| DOIs | |
| State | Published - 2003 |
Keywords
- organizational communication
- computer-enabled communication
- workplace communication
- employee efficiency
- evaluation of computer communication
Disciplines
- Business and Corporate Communications