Above and Beyond Standardization: The Role of Communication and Teamwork in Patient Handoffs

Sarah Fouquet; Evan M. Palmer; Joseph R. Keebler; Elizabeth H. Lazzara; Y. Raymond Chan; Robert Riss

Above and Beyond Standardization: The Role of Communication and Teamwork in Patient Handoffs

Sarah Fouquet, Evan M. Palmer, Joseph R. Keebler, Elizabeth H. Lazzara, Y. Raymond Chan, Robert Riss

Research output: Contribution to conference › Presentation

Abstract

Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000). We sought to understand the role of handoff communication for providers not using a standardized handoff protocol by conducting interviews using semi- structured and 'think aloud' protocols with 13 clinicians at a large Midwestern pediatric hospital. We identified several interesting themes in the interviews beyond factual handoff content, including the role of expertise, experience and individual style on how handoffs are conducted.

Original language	American English
State	Published - Apr 25 2014
Externally published	Yes
Event	10th Annual Symposium on Graduate Research and Scholarly Projects at Wichita State University - Wichita, KS Duration: Apr 25 2014 → …

Conference

Conference	10th Annual Symposium on Graduate Research and Scholarly Projects at Wichita State University
Period	4/25/14 → …

Keywords

patient care
medical handoffs
medical communication
handoff protocols
teamwork
patient safety

Disciplines

Medicine and Health Sciences
Patient Safety
Interpersonal and Small Group Communication
Organizational Communication

Cite this

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title = "Above and Beyond Standardization: The Role of Communication and Teamwork in Patient Handoffs",

abstract = " Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000). We sought to understand the role of handoff communication for providers not using a standardized handoff protocol by conducting interviews using semi- structured and 'think aloud' protocols with 13 clinicians at a large Midwestern pediatric hospital. We identified several interesting themes in the interviews beyond factual handoff content, including the role of expertise, experience and individual style on how handoffs are conducted.",

keywords = "patient care, medical handoffs, medical communication, handoff protocols, teamwork, patient safety",

author = "Sarah Fouquet and Palmer, {Evan M.} and Keebler, {Joseph R.} and Lazzara, {Elizabeth H.} and Chan, {Y. Raymond} and Robert Riss",

note = "Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000).; 10th Annual Symposium on Graduate Research and Scholarly Projects at Wichita State University ; Conference date: 25-04-2014",

year = "2014",

month = apr,

day = "25",

language = "American English",

}

TY - CONF

T1 - Above and Beyond Standardization: The Role of Communication and Teamwork in Patient Handoffs

AU - Fouquet, Sarah

AU - Palmer, Evan M.

AU - Keebler, Joseph R.

AU - Lazzara, Elizabeth H.

AU - Chan, Y. Raymond

AU - Riss, Robert

N1 - Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000).

PY - 2014/4/25

Y1 - 2014/4/25

N2 - Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000). We sought to understand the role of handoff communication for providers not using a standardized handoff protocol by conducting interviews using semi- structured and 'think aloud' protocols with 13 clinicians at a large Midwestern pediatric hospital. We identified several interesting themes in the interviews beyond factual handoff content, including the role of expertise, experience and individual style on how handoffs are conducted.

AB - Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000). We sought to understand the role of handoff communication for providers not using a standardized handoff protocol by conducting interviews using semi- structured and 'think aloud' protocols with 13 clinicians at a large Midwestern pediatric hospital. We identified several interesting themes in the interviews beyond factual handoff content, including the role of expertise, experience and individual style on how handoffs are conducted.

KW - patient care

KW - medical handoffs

KW - medical communication

KW - handoff protocols

KW - teamwork

KW - patient safety

UR - http://soar.wichita.edu/handle/10057/10767

M3 - Presentation

T2 - 10th Annual Symposium on Graduate Research and Scholarly Projects at Wichita State University

Y2 - 25 April 2014

ER -

Above and Beyond Standardization: The Role of Communication and Teamwork in Patient Handoffs

Abstract

Conference

Keywords

Disciplines

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Cite this