Airline Quality Rating 2016

Brent D Bowen; Dean E Headley

Airline Quality Rating 2016

Brent D Bowen, Dean E Headley

Embry-Riddle Aeronautical University

Wichita State University

Research output: Contribution to journal › Article › peer-review

Abstract

The Airline Quality Rating (AQR) is the most comprehensive study of the performance and quality of the largest airlines in the United States. The rating is a multifactor look of the airlines based on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings.

The Airline Quality Rating industry score for 2015 shows an industry that improved slightly in overall performance quality over the previous year. Six airlines (Delta, ExpressJet, JetBlue, SkyWest, Southwest, and United) showed improvement in AQR scores in 2015. ExpressJet and SkyWest had the largest improvements in their AQR scores for 2015.

Original language	American English
Journal	Default journal
State	Published - Apr 4 2016

Keywords

airline quality rating
AQR
airline
customer service

Disciplines

Aviation
Other Business

Access to Document

Airline Quality Rating 2016Final published version, 1.37 MBLicense: CC BY

Cite this

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KW - customer service

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Airline Quality Rating 2016

Abstract

Keywords

Disciplines

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