@inbook{b3e2b13601c841c1925e20a60760d989,
title = "Airline service quality and the consumer experience",
author = "Rhoades, {Dawna L.}",
note = "Publisher Copyright: {\textcopyright} 2018 selection and editorial matter, Nigel Halpern and Anne Graham; individual chapters, the contributors.",
year = "2018",
month = jan,
day = "1",
doi = "10.4324/9781315630540",
language = "English",
isbn = "9781138641372",
pages = "362--372",
booktitle = "The Routledge Companion to Air Transport Management",
publisher = "Taylor and Francis",
}