@article{f7ae87c7fda644db9a22f92dc60180b6,
title = "Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU",
keywords = "Airlines, Consumer behaviour, Customer services quality, European Union, United States of America",
author = "Siobhan Tiernan and Rhoades, \{Dawna L.\} and Blaise Waguespack",
year = "2008",
month = may,
day = "16",
doi = "10.1108/09604520810871847",
language = "English",
volume = "18",
pages = "212--224",
journal = "Managing Service Quality",
issn = "0960-4529",
number = "3",
}