| Original language | American English |
|---|---|
| Journal | Managing Service Quality |
| Volume | 18 |
| State | Published - 2008 |
| Externally published | Yes |
Keywords
- airlines
- service quality
Disciplines
- Business
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Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the US and EU
- Embry-Riddle Aeronautical University
Research output: Contribution to journal › Article › peer-review