@inbook{e25d258952ea409ea0da438019b6abd5,
title = "Airline Service Quality Modeling",
keywords = "Public Policy (general), Transport Planning",
author = "Stacey Mumbower and Garrow, \{Laurie A.\} and Susan Hotle",
note = "Viewing transportation through the lens of current social, economic, and policy aspects, this four-volume reference work explores the topic of transportation",
year = "2014",
month = sep,
doi = "10.4135/9781483346526.n37",
language = "American English",
booktitle = "Encyclopedia of Transportation: Social Science and Policy",
}