TY - JOUR
T1 - An Empirical Investigation of Knowledge Management Systems' Success
AU - Halawi, Leila A.
AU - McCarthy, Richard V.
AU - Aronson, Jay E.
N1 - Assessing the success of knowledge management systems within organizations is vital. To understand if this is a viable technology that will have lasting value, we propose and test a model to measure the success of knowledge management systems within knowledge-based organizations based on the widely accepted DeLone and McLean [14][15][16] IS Success Model.
PY - 2008
Y1 - 2008
N2 - Assessing the success of knowledge management systems within organizations is vital. To understand if this is a viable technology that will have lasting value, we propose and test a model to measure the success of knowledge management systems within knowledge-based organizations based on the widely accepted DeLone and McLean [14][15][16] IS Success Model. We adopted the generic framework of the IS Success Model and customized it to the context of knowledge management systems. This research provides an empirical study by constructing a set of questionnaire items to measure knowledge management system success and to answer the following questions: (1) What are the appropriate dimensions for evaluating the success of KMS? (2) Is there any relationship between these dimensions? (3) Does the extent of KMS use vary greatly according to the KMS' system quality, its knowledge quality and its service quality? Eighteen organizations were surveyed and the results are presented here in.
AB - Assessing the success of knowledge management systems within organizations is vital. To understand if this is a viable technology that will have lasting value, we propose and test a model to measure the success of knowledge management systems within knowledge-based organizations based on the widely accepted DeLone and McLean [14][15][16] IS Success Model. We adopted the generic framework of the IS Success Model and customized it to the context of knowledge management systems. This research provides an empirical study by constructing a set of questionnaire items to measure knowledge management system success and to answer the following questions: (1) What are the appropriate dimensions for evaluating the success of KMS? (2) Is there any relationship between these dimensions? (3) Does the extent of KMS use vary greatly according to the KMS' system quality, its knowledge quality and its service quality? Eighteen organizations were surveyed and the results are presented here in.
KW - Knowledge management systems (KMS)
KW - DeLone and McLean Information Success Model
KW - knowledge management systems success
UR - http://www.tandfonline.com/doi/abs/10.1080/08874417.2008.11646014
U2 - 10.1080/08874417.2008.11646014
DO - 10.1080/08874417.2008.11646014
M3 - Article
SN - 2380-2057
VL - 48
JO - Journal of Computer Information Systems
JF - Journal of Computer Information Systems
ER -