@inbook{30bf9365b0ef4e8f8c709494a4d6d833,
title = "Applying Design Thinking to Aviation{\textquoteright}s Experiential Processes",
keywords = "Customer experience, Design thinking, Human-centered design, Innovation, Service design",
author = "İnci Polat and Ambrose, \{Scott C.\}",
note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.",
year = "2025",
doi = "10.1007/978-981-96-7265-3\_6",
language = "English",
series = "Accounting, Finance, Sustainability, Governance and Fraud",
publisher = "Springer Nature",
pages = "83--109",
booktitle = "Accounting, Finance, Sustainability, Governance and Fraud",
}