Benchmarking Airline Service Performance: A Reference Point for Airline and Government Evaluation

Brent Bowen; Chien Tsung lu; Dean E. Headley

doi:10.1177/1087724X02238855

Benchmarking Airline Service Performance: A Reference Point for Airline and Government Evaluation

Brent Bowen, Chien Tsung lu, Dean E. Headley

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	188-204
Number of pages	17
Journal	Public Works Management & Policy
Volume	7
Issue number	3
DOIs	https://doi.org/10.1177/1087724X02238855
State	Published - Jan 2003
Externally published	Yes

ASJC Scopus Subject Areas

Business, Management and Accounting (miscellaneous)
Sociology and Political Science
Public Administration

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10.1177/1087724X02238855

Cite this

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title = "Benchmarking Airline Service Performance: A Reference Point for Airline and Government Evaluation",

author = "Brent Bowen and lu, {Chien Tsung} and Headley, {Dean E.}",

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journal = "Public Works Management & Policy",

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JF - Public Works Management & Policy

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Benchmarking Airline Service Performance: A Reference Point for Airline and Government Evaluation

ASJC Scopus Subject Areas

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