Better safe than service? The relationship between service and safety quality in the US airline industry

Dawna L. Rhoades; Blaise Waguespack

doi:10.1108/09604529910304143

Better safe than service? The relationship between service and safety quality in the US airline industry

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	396-401
Number of pages	6
Journal	Managing Service Quality
Volume	9
Issue number	6
DOIs	https://doi.org/10.1108/09604529910304143
State	Published - Dec 1 1999
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management

Keywords

Airline industry
Safety
Service quality
USA

Access to Document

10.1108/09604529910304143

Cite this

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Better safe than service? The relationship between service and safety quality in the US airline industry

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this