Beyond content and design: Employment processes as the missing link in web-based distance learning success

Web-based technology has become increasingly widespread in the workplace over the last decade. Driving this rapid introduction are expectations of universal availability (i.e., potential to provide anytime, anywhere access to people, services, and information), and potential for cost-savings. Webbased distance learning is a case in point, where workplace applications have been motivated both by the hope for reduced training costs and by the promise of flexible, just-in-time training. This is particularly true in the U.S. military, one of the largest workforces in the world. The U.S. Department of Defense has embarked on ambitious and broad-reaching revisions