Boundary Spanner Multi-Faceted Role Ambiguity and Burnout: An Exploratory Study

Scott C. Ambrose; Brian N. Rutherford; C. David Shepherd; Armen Tashchian

doi:10.1016/j.indmarman.2014.05.020

Boundary Spanner Multi-Faceted Role Ambiguity and Burnout: An Exploratory Study

Scott C. Ambrose, Brian N. Rutherford, C. David Shepherd, Armen Tashchian

Research output: Contribution to journal › Article › peer-review

Abstract

 Although researchers have gained considerable knowledge regarding the multi-faceted manifestation of burnout
 over recent years, inconsistent findings of role ambiguity as an antecedent to burnout are still prevalent. Given
 the complex boundary-spanning nature of sales, it is likely that global measures of role ambiguity fail to fully
 capture the domain and impact of role ambiguity. To help address this gap, this study provides initial evidence
 that facets of role ambiguity impact burnout manifestation in the sales role differently. Specifically, findings
 provide a foundation to help mitigate the negative impact of burnout by focusing on only certain facets of role
 ambiguity.

Original language	American English
Journal	Industrial Marketing Management
Volume	43
DOIs	https://doi.org/10.1016/j.indmarman.2014.05.020
State	Published - Sep 2014
Externally published	Yes

Keywords

boundary spanner
salesperson burnout
job performance
job satisfaction
role ambiguity

Disciplines

Business
Organizational Behavior and Theory
Sales and Merchandising

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10.1016/j.indmarman.2014.05.020License: Unspecified

Cite this

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title = "Boundary Spanner Multi-Faceted Role Ambiguity and Burnout: An Exploratory Study",

abstract = " Although researchers have gained considerable knowledge regarding the multi-faceted manifestation of burnout over recent years, inconsistent findings of role ambiguity as an antecedent to burnout are still prevalent. Given the complex boundary-spanning nature of sales, it is likely that global measures of role ambiguity fail to fully capture the domain and impact of role ambiguity. To help address this gap, this study provides initial evidence that facets of role ambiguity impact burnout manifestation in the sales role differently. Specifically, findings provide a foundation to help mitigate the negative impact of burnout by focusing on only certain facets of role ambiguity.",

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AU - Rutherford, Brian N.

AU - Shepherd, C. David

AU - Tashchian, Armen

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AB - Although researchers have gained considerable knowledge regarding the multi-faceted manifestation of burnout over recent years, inconsistent findings of role ambiguity as an antecedent to burnout are still prevalent. Given the complex boundary-spanning nature of sales, it is likely that global measures of role ambiguity fail to fully capture the domain and impact of role ambiguity. To help address this gap, this study provides initial evidence that facets of role ambiguity impact burnout manifestation in the sales role differently. Specifically, findings provide a foundation to help mitigate the negative impact of burnout by focusing on only certain facets of role ambiguity.

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ER -

Boundary Spanner Multi-Faceted Role Ambiguity and Burnout: An Exploratory Study

Abstract

Keywords

Disciplines

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