Cognitive Task Analysis: Methods for Capturing and Leveraging Expertise in the Workplace

Michael A. Rosen; Eduardo Salas; Elizabeth H. Lazzara; Rebecca Lyons

Cognitive Task Analysis: Methods for Capturing and Leveraging Expertise in the Workplace

Michael A. Rosen, Eduardo Salas, Elizabeth H. Lazzara, Rebecca Lyons

University of Central Florida

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

Whether the issue is capturing the expertise held in individuals exiting the workplace, designing training programs to develop more experts at a faster pace, or building technologies that support expert performance in attempts to raise the ceiling of performance, there is an increasing salient need for robust and reliable methods for capturing cognition in the workplace. Cognitive task analysis (CTA) is a broad set of tools, techniques and approaches for eliciting, analyzing, and representing the knowledge and cognitive processes involved in task performance. This chapter outlines the purpose and utility of CTA, reviews what a general CTA process comprises, reviews the general categories of CTA methods and highlights their relative strengths and weaknesses, and discusses some critical needs for the further development of CTA.

Original language	American English
Title of host publication	The Handbook of Work Analysis: Methods, Systems, Applications and Science of Work Measurement in Organizations
State	Published - 2012
Externally published	Yes

Keywords

cognitive task analysis
workplace cognition tools
training programs
task performance

Disciplines

Cognition and Perception

Cite this

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AU - Salas, Eduardo

AU - Lazzara, Elizabeth H.

AU - Lyons, Rebecca

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AB - Whether the issue is capturing the expertise held in individuals exiting the workplace, designing training programs to develop more experts at a faster pace, or building technologies that support expert performance in attempts to raise the ceiling of performance, there is an increasing salient need for robust and reliable methods for capturing cognition in the workplace. Cognitive task analysis (CTA) is a broad set of tools, techniques and approaches for eliciting, analyzing, and representing the knowledge and cognitive processes involved in task performance. This chapter outlines the purpose and utility of CTA, reviews what a general CTA process comprises, reviews the general categories of CTA methods and highlights their relative strengths and weaknesses, and discusses some critical needs for the further development of CTA.

KW - cognitive task analysis

KW - workplace cognition tools

KW - training programs

KW - task performance

UR - https://www.taylorfrancis.com/books/e/9781136486845

M3 - Chapter

BT - The Handbook of Work Analysis: Methods, Systems, Applications and Science of Work Measurement in Organizations

ER -

Cognitive Task Analysis: Methods for Capturing and Leveraging Expertise in the Workplace

Abstract

Keywords

Disciplines

Other files and links

Cite this