Consumer-brand heuristics in luxury hotel reviews

Maria Petrescu, John Gironda, Kathleen Bay O'Leary

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)436-448
Number of pages13
JournalJournal of Product and Brand Management
Volume33
Issue number4
DOIs
StatePublished - Jul 30 2024
Externally publishedYes

ASJC Scopus Subject Areas

  • Strategy and Management
  • Management of Technology and Innovation

Keywords

  • Brand relationships
  • Hospitality and tourism
  • Interpersonal deception
  • Luxury branding
  • Luxury tourism
  • Online marketing
  • Online reviews
  • Social proof
  • Word-of-mouth
  • fsQCA

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