Customer service 2.0: The Effect of Ryanair's Policy Change

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1-23
Number of pages	23
Journal	International Journal of Aviation, Aeronautics, and Aerospace
Volume	8
Issue number	2
State	Published - 2021
Externally published	Yes

ASJC Scopus Subject Areas

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title = "Customer service 2.0: The Effect of Ryanair's Policy Change",

author = "Griffith, {John C.} and Roberts, {Donna L.}",

year = "2021",

language = "English",

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AU - Griffith, John C.

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