Customer service in the aviation industry - An exploratory analysis of UAE airports

Mohammed Arif; Aman Gupta; Aled Williams

doi:10.1016/j.jairtraman.2013.05.001

Customer service in the aviation industry - An exploratory analysis of UAE airports

Mohammed Arif, Aman Gupta, Aled Williams

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1-7
Number of pages	7
Journal	Journal of Air Transport Management
Volume	32
DOIs	https://doi.org/10.1016/j.jairtraman.2013.05.001
State	Published - Sep 2013
Externally published	Yes

ASJC Scopus Subject Areas

Transportation
Strategy and Management
Management, Monitoring, Policy and Law
Law

Keywords

Airport customer service
Airport service quality
Customer feedback
Statistical analysis

Access to Document

10.1016/j.jairtraman.2013.05.001

Cite this

@article{f8abb8aab5b4405a95cf71a02b9f4cb6,

title = "Customer service in the aviation industry - An exploratory analysis of UAE airports",

keywords = "Airport customer service, Airport service quality, Customer feedback, Statistical analysis",

author = "Mohammed Arif and Aman Gupta and Aled Williams",

year = "2013",

month = sep,

doi = "10.1016/j.jairtraman.2013.05.001",

language = "English",

volume = "32",

pages = "1--7",

journal = "Journal of Air Transport Management",

issn = "0969-6997",

}

TY - JOUR

T1 - Customer service in the aviation industry - An exploratory analysis of UAE airports

AU - Arif, Mohammed

AU - Gupta, Aman

AU - Williams, Aled

PY - 2013/9

Y1 - 2013/9

KW - Airport customer service

KW - Airport service quality

KW - Customer feedback

KW - Statistical analysis

UR - http://www.scopus.com/inward/record.url?scp=84878565809&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84878565809&partnerID=8YFLogxK

U2 - 10.1016/j.jairtraman.2013.05.001

DO - 10.1016/j.jairtraman.2013.05.001

M3 - Article

AN - SCOPUS:84878565809

SN - 0969-6997

VL - 32

SP - 1

EP - 7

JO - Journal of Air Transport Management

JF - Journal of Air Transport Management

ER -

Customer service in the aviation industry - An exploratory analysis of UAE airports

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Cite this