@article{f8abb8aab5b4405a95cf71a02b9f4cb6,
title = "Customer service in the aviation industry - An exploratory analysis of UAE airports",
keywords = "Airport customer service, Airport service quality, Customer feedback, Statistical analysis",
author = "Mohammed Arif and Aman Gupta and Aled Williams",
year = "2013",
month = sep,
doi = "10.1016/j.jairtraman.2013.05.001",
language = "English",
volume = "32",
pages = "1--7",
journal = "Journal of Air Transport Management",
issn = "0969-6997",
publisher = "Elsevier Ltd.",
}