Customer Service Training in an Academic Technical Library

Anne Marie Casey; Kathleen Citro

Customer Service Training in an Academic Technical Library

Anne Marie Casey
, Kathleen Citro

Hunt Library

Embry-Riddle Aeronautical University

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

Outstanding customer service will bring people back to your library, but exceeding library users' needs isn't easy—and your staff need to be specifically taught how to do so. Get the practical advice and models for staff training you need to make your academic, public, or specialty library more successful.--Publisher's website.

Original language	American English
Title of host publication	Stellar Customer Service: Training Library Staff to Exceed Expectations
State	Published - 2016

Keywords

Library management
customer service
staff training

Disciplines

Training and Development
Online and Distance Education
Library and Information Science

Cite this

@inbook{799c40a8fff946f9bee9f6ee7303bad7,

title = "Customer Service Training in an Academic Technical Library",

abstract = " Outstanding customer service will bring people back to your library, but exceeding library users' needs isn't easy—and your staff need to be specifically taught how to do so. Get the practical advice and models for staff training you need to make your academic, public, or specialty library more successful.--Publisher's website.",

keywords = "Library management, customer service, staff training",

author = "Casey, \{Anne Marie\} and Kathleen Citro",

year = "2016",

language = "American English",

booktitle = "Stellar Customer Service: Training Library Staff to Exceed Expectations",

}

TY - CHAP

T1 - Customer Service Training in an Academic Technical Library

AU - Casey, Anne Marie

AU - Citro, Kathleen

PY - 2016

Y1 - 2016

N2 - Outstanding customer service will bring people back to your library, but exceeding library users' needs isn't easy—and your staff need to be specifically taught how to do so. Get the practical advice and models for staff training you need to make your academic, public, or specialty library more successful.--Publisher's website.

AB - Outstanding customer service will bring people back to your library, but exceeding library users' needs isn't easy—and your staff need to be specifically taught how to do so. Get the practical advice and models for staff training you need to make your academic, public, or specialty library more successful.--Publisher's website.

KW - Library management

KW - customer service

KW - staff training

M3 - Chapter

BT - Stellar Customer Service: Training Library Staff to Exceed Expectations

ER -