Developing a quality index for US airports

Dawna L. Rhoades; Blaise Waguespack; Seth Young

doi:10.1108/09604520010373136

Developing a quality index for US airports

Dawna L. Rhoades, Blaise Waguespack, Seth Young

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	257-262
Number of pages	6
Journal	Managing Service Quality
Volume	10
Issue number	4
DOIs	https://doi.org/10.1108/09604520010373136
State	Published - Aug 1 2000
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management
Management Science and Operations Research

Keywords

Airports
Service quality
USA

Access to Document

10.1108/09604520010373136

Cite this

@article{298ef1a28a8640c8b6dc948c8ae2c618,

title = "Developing a quality index for US airports",

keywords = "Airports, Service quality, USA",

author = "Rhoades, {Dawna L.} and Blaise Waguespack and Seth Young",

year = "2000",

month = aug,

day = "1",

doi = "10.1108/09604520010373136",

language = "English",

volume = "10",

pages = "257--262",

journal = "Managing Service Quality",

issn = "0960-4529",

number = "4",

}

TY - JOUR

T1 - Developing a quality index for US airports

AU - Rhoades, Dawna L.

AU - Waguespack, Blaise

AU - Young, Seth

PY - 2000/8/1

Y1 - 2000/8/1

KW - Airports

KW - Service quality

KW - USA

UR - http://www.scopus.com/inward/record.url?scp=84986166774&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84986166774&partnerID=8YFLogxK

U2 - 10.1108/09604520010373136

DO - 10.1108/09604520010373136

M3 - Article

AN - SCOPUS:84986166774

SN - 0960-4529

VL - 10

SP - 257

EP - 262

JO - Managing Service Quality

JF - Managing Service Quality

IS - 4

ER -

Developing a quality index for US airports

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Cite this