Developing a standardized mechanism for measuring airline service performance: A preparation for airlines and the flying public

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	39-62
Number of pages	24
Journal	International Journal of Applied Aviation Studies
Volume	4
Issue number	2
State	Published - Sep 2004
Externally published	Yes

ASJC Scopus Subject Areas

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title = "Developing a standardized mechanism for measuring airline service performance: A preparation for airlines and the flying public",

author = "Bowen, \{Brent D.\} and Headley, \{Dean E.\} and Lu, \{Chien tsung\}",

year = "2004",

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journal = "International Journal of Applied Aviation Studies",

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AU - Lu, Chien tsung

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