Frequent Flier Perceptions and Air Travel Satisfaction: The Airline Passenger Survey 2012

Erin E. Bowen; Brent D. Bowen; Dean E. Headley

Frequent Flier Perceptions and Air Travel Satisfaction: The Airline Passenger Survey 2012

Erin E. Bowen, Brent D. Bowen, Dean E. Headley

Research output: Other contribution

Abstract

The Airline Passenger Survey is an annual survey of frequent fliers who visit the web site for the Airline Quality Rating. Since 2009, over 4,000 passengers have responded to researchers’ request to provide a consumer perspective on the quality of today’s air travel experience. Airline Quality Rating researchers at Purdue University and Wichita State University compare the consumer experience of air travel with the objective rankings of the Airline Quality Rating ( www.airlinequalityrating.com ). These detailed findings are provided publicly and periodically released to the media.

Original language	American English
State	Published - Jan 1 2012
Externally published	Yes

Keywords

airline quality rating
airline passenger survey

Disciplines

Transportation

Access to Document

Frequent Flier Perceptions and Air Travel Satisfaction: The AirliFinal published version, 553 KBLicense: CC BY
Frequent Flier Perceptions and Air Travel Satisfaction: The AirliFinal published version, 553 KBLicense: CC BY

Cite this

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abstract = " The Airline Passenger Survey is an annual survey of frequent fliers who visit the web site for the Airline Quality Rating. Since 2009, over 4,000 passengers have responded to researchers{\textquoteright} request to provide a consumer perspective on the quality of today{\textquoteright}s air travel experience. Airline Quality Rating researchers at Purdue University and Wichita State University compare the consumer experience of air travel with the objective rankings of the Airline Quality Rating ( www.airlinequalityrating.com ). These detailed findings are provided publicly and periodically released to the media.",

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AU - Headley, Dean E.

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Y1 - 2012/1/1

N2 - The Airline Passenger Survey is an annual survey of frequent fliers who visit the web site for the Airline Quality Rating. Since 2009, over 4,000 passengers have responded to researchers’ request to provide a consumer perspective on the quality of today’s air travel experience. Airline Quality Rating researchers at Purdue University and Wichita State University compare the consumer experience of air travel with the objective rankings of the Airline Quality Rating ( www.airlinequalityrating.com ). These detailed findings are provided publicly and periodically released to the media.

AB - The Airline Passenger Survey is an annual survey of frequent fliers who visit the web site for the Airline Quality Rating. Since 2009, over 4,000 passengers have responded to researchers’ request to provide a consumer perspective on the quality of today’s air travel experience. Airline Quality Rating researchers at Purdue University and Wichita State University compare the consumer experience of air travel with the objective rankings of the Airline Quality Rating ( www.airlinequalityrating.com ). These detailed findings are provided publicly and periodically released to the media.

KW - airline quality rating

KW - airline passenger survey

UR - https://docs.lib.purdue.edu/aps/3

M3 - Other contribution

ER -

Frequent Flier Perceptions and Air Travel Satisfaction: The Airline Passenger Survey 2012

Abstract

Keywords

Disciplines

Access to Document

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Cite this