Growth, customer service and profitability Southwest style

Dawna L. Rhoades

doi:10.1108/09604520610686160

Growth, customer service and profitability Southwest style

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	538-547
Number of pages	10
Journal	Managing Service Quality
Volume	16
Issue number	5
DOIs	https://doi.org/10.1108/09604520610686160
State	Published - 2006
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management

Keywords

Airlines
Business development
Customer services quality
Job satisfaction
Strategic management
United States of America

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10.1108/09604520610686160

Cite this

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KW - Job satisfaction

KW - Strategic management

KW - United States of America

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JO - Managing Service Quality

JF - Managing Service Quality

IS - 5

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Growth, customer service and profitability Southwest style

ASJC Scopus Subject Areas

Keywords

Access to Document

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