Knowledge Management Models Within Information Technology Projects

Alan Foote; Leila A. Halawi

doi:10.1080/08874417.2016.1198941

Knowledge Management Models Within Information Technology Projects

Alan Foote, Leila A. Halawi

Stevenson University

Research output: Contribution to journal › Article › peer-review

Abstract

The purpose of this study is to address the use of knowledge management (KM) in project management (PM) to improve the success of IT projects in achieving organizational goals. The conceptual framework included the project knowledge management (PKM) model, which helped identify the knowledge sharing in IT software projects for a local insurance company in Baltimore, Maryland. Interview data were collected from 26 IT project stakeholders. The analysis revealed four themes of managing knowledge in the requirement process, code development process, testing process, and the helpdesk process for the success of the IT project. Each of the four processes used different KM repositories and face-to-face tools.

Original language	American English
Journal	Journal of Computer Information Systems
DOIs	https://doi.org/10.1080/08874417.2016.1198941
State	Published - Sep 27 2016

Keywords

Knowledge management
project management
IP project success
PKM model

Disciplines

Management Information Systems

Access to Document

10.1080/08874417.2016.1198941License: Unspecified

Cite this

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