@article{f4a221bb10a94774ada65d6de376280e,
title = "Navigating airline disruptions with strategic pilot planning: an optimization approach for long-term workforce efficiency and service quality",
keywords = "Airline service quality, Aviation workforce optimization, COVID-19 disruption, Customer satisfaction, Pilot planning, Pilot shortage",
author = "Bulent Erenay and Eyyub Kibis and Burak Cankaya and Ozlem Cosgun and Aaron Glassman",
note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive licence to Springer Nature Limited 2024.",
year = "2024",
doi = "10.1057/s41270-024-00343-w",
language = "English",
journal = "Journal of Marketing Analytics",
issn = "2050-3318",
}