Service and safety quality in US airlines: Pre- and post-September 11th

Dawna L. Rhoades; Blaise P. Waguespack

doi:10.1108/09604520410546842

Service and safety quality in US airlines: Pre- and post-September 11th

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	307-316
Number of pages	10
Journal	Managing Service Quality
Volume	14
Issue number	4
DOIs	https://doi.org/10.1108/09604520410546842
State	Published - Aug 1 2004
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management

Keywords

Air safety
Airlines
Quality
Service operations

Access to Document

10.1108/09604520410546842

Cite this

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Service and safety quality in US airlines: Pre- and post-September 11th

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this