Service and safety quality in US airlines: Pre- and post-September 11th

Dawna L. Rhoades; Blaise P. Waguespack

doi:10.1108/09604520410546842

Service and safety quality in US airlines: Pre- and post-September 11th

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	307-316
Number of pages	10
Journal	Managing Service Quality
Volume	14
Issue number	4
DOIs	https://doi.org/10.1108/09604520410546842
State	Published - Aug 1 2004
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management

Keywords

Air safety
Airlines
Quality
Service operations

Access to Document

10.1108/09604520410546842

Cite this

@article{c4e8954ab4b64ae8aa74c2630dda1002,

title = "Service and safety quality in US airlines: Pre- and post-September 11th",

keywords = "Air safety, Airlines, Quality, Service operations",

author = "Rhoades, \{Dawna L.\} and Waguespack, \{Blaise P.\}",

year = "2004",

month = aug,

day = "1",

doi = "10.1108/09604520410546842",

language = "English",

volume = "14",

pages = "307--316",

journal = "Managing Service Quality",

issn = "0960-4529",

number = "4",

}

TY - JOUR

T1 - Service and safety quality in US airlines

T2 - Pre- and post-September 11th

AU - Rhoades, Dawna L.

AU - Waguespack, Blaise P.

PY - 2004/8/1

Y1 - 2004/8/1

KW - Air safety

KW - Airlines

KW - Quality

KW - Service operations

UR - https://www.scopus.com/pages/publications/84993033387

UR - https://www.scopus.com/inward/citedby.url?scp=84993033387&partnerID=8YFLogxK

U2 - 10.1108/09604520410546842

DO - 10.1108/09604520410546842

M3 - Article

AN - SCOPUS:84993033387

SN - 0960-4529

VL - 14

SP - 307

EP - 316

JO - Managing Service Quality

JF - Managing Service Quality

IS - 4

ER -

Service and safety quality in US airlines: Pre- and post-September 11th

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Cite this