Service quality in the US airline industry: Progress and problems

Dawna L. Rhoades; Blaise Waguespack; Eric Treudt

doi:10.1108/09604529810235763

Service quality in the US airline industry: Progress and problems

Dawna L. Rhoades, Blaise Waguespack, Eric Treudt

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	306-311
Number of pages	6
Journal	Managing Service Quality
Volume	8
Issue number	5
DOIs	https://doi.org/10.1108/09604529810235763
State	Published - Oct 1 1998
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management

Keywords

Service quality
TQM
US airlines

Access to Document

10.1108/09604529810235763

Cite this

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Service quality in the US airline industry: Progress and problems

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this