| Original language | American English |
|---|---|
| Journal | Managing Service Quality |
| Volume | 15 |
| State | Published - 2005 |
| Externally published | Yes |
Keywords
- airlines
- quality
Disciplines
- Business
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Strategic imperatives and the pursuit of quality in the US airline industry
- Embry-Riddle Aeronautical University
Research output: Contribution to journal › Article › peer-review