The Airline Quality Rating: Developing an Industry Standard

Brent D Bowen; Dean E Headley; Rebecca K Lutte

doi:10.15394/jaaer.1993.1117

The Airline Quality Rating: Developing an Industry Standard

Brent D Bowen, Dean E Headley, Rebecca K Lutte

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Abstract

This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.

Original language	American English
Journal	Default journal
Volume	4
DOIs	https://doi.org/10.15394/jaaer.1993.1117
State	Published - Jan 1 1993

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title = "The Airline Quality Rating: Developing an Industry Standard",

abstract = " This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.",

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AB - This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.

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The Airline Quality Rating: Developing an Industry Standard

Abstract

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