@article{d5a8e972e0a44e648ef085b3721ac972,
title = "The Best of Times: 30 Years of US Airline Service Quality",
keywords = "performance, quality improvement, Service quality",
author = "Rhoades, {Dawna L.} and Blaise Waguespack and Ambrose, {Scott C.}",
note = "Publisher Copyright: {\textcopyright} 2021 Taylor & Francis Group, LLC.",
year = "2021",
doi = "10.1080/15332969.2021.1976001",
language = "English",
volume = "42",
pages = "180--193",
journal = "Services Marketing Quarterly",
issn = "1533-2969",
number = "3-4",
}