The National Airline Passenger Survey 2014

Blair C Boies, E. Bowen, Brent D Bowen, Dean E Headley

Research output: Contribution to conferencePresentation

Abstract

The Airline Passenger Survey is conducted annually and participated in by frequent fliers who wish to contribute their experiences as an opinion-based alternative to the Airline Quality Rating. Passengers have responded to the request of researchers who wish to provide a consumer perspective on the quality of today's air travel experience. Upon the collection and interpretation of results of the Airline Passenger Survey, they contribute a validation component to the quantitative data produced by the Airline Quality Rating.

Original languageAmerican English
StatePublished - Apr 4 2014

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