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The National Airline Passenger Survey 2014

  • Blair C Boies
  • , E. Bowen
  • , Brent D Bowen
  • , Dean E Headley

Research output: Other contribution

Abstract

The Airline Passenger Survey is conducted annually and participated in by frequent fliers who wish to contribute their experiences as an opinion-based alternative to the Airline Quality Rating. Passengers have responded to the request of researchers who wish to provide a consumer perspective on the quality of today's air travel experience. Upon the collection and interpretation of results of the Airline Passenger Survey, they contribute a validation component to the quantitative data produced by the Airline Quality Rating.

Original languageAmerican English
StatePublished - Apr 4 2014

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