Abstract
This study investigated the effect of web page download delays on user performance. Participants completed tasks on a major airline web site with varying download delays of 1 second, 30 seconds, and 60 seconds. The dependent measures included lostness, frustration, task success, and task difficulty. Delays did not affect lostness, but frustration was increased by the longer download delays of 30 and 60 seconds.
| Original language | American English |
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| State | Published - Jul 2000 |
| Externally published | Yes |
| Event | 14th Triennial Meeting of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Society - San Diego, CA Duration: Jul 1 2000 → … |
Conference
| Conference | 14th Triennial Meeting of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Society |
|---|---|
| Period | 7/1/00 → … |
Keywords
- web page download time
- system response time
- Internet delays
- retrieval times
- information retrieval
Disciplines
- Computer and Systems Architecture
- Graphics and Human Computer Interfaces