Total Quality Learning in the Classroom

Although all areas of higher education--from service departments, to administration, to classrooms--can benefit from TQM/CQI initiatives, the teaching/learning environment can benefit the most. This study presents the results of an ongoing research project comparing traditional approaches to teaching and learning with innovative applications of the principles of TQM and CQI in the college classroom. The study focuses on observing the effects of implementing strategies of student empowerment, feedback, collaborative teams, and the use of selected technologies. Findings indicate that students experience statistically significant positive shifts in their confidence in course content, working effectively in teams, understanding of consensus building, and knowledge of TQM/CQI. Overall, the partnership between students and faculty results in better learning and teaching.