@article{fc53603e60674dd696d542af5009d9a7,
title = "Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad?",
keywords = "Service disquality index, Service quality",
author = "Waguespack, {Blaise P.} and Rhoades, {Dawna L.}",
year = "2014",
month = apr,
doi = "10.1016/j.rtbm.2014.06.001",
language = "English",
volume = "10",
pages = "33--39",
journal = "Research in Transportation Business and Management",
issn = "2210-5395",
publisher = "Elsevier B.V.",
}