Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad?

Blaise P. Waguespack; Dawna L. Rhoades

doi:10.1016/j.rtbm.2014.06.001

Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad?

Blaise P. Waguespack
, Dawna L. Rhoades

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	33-39
Number of pages	7
Journal	Research in Transportation Business and Management
Volume	10
DOIs	https://doi.org/10.1016/j.rtbm.2014.06.001
State	Published - Apr 2014
Externally published	Yes

ASJC Scopus Subject Areas

General Decision Sciences
Business and International Management
Transportation
Economics, Econometrics and Finance (miscellaneous)
Tourism, Leisure and Hospitality Management
Strategy and Management
Management Science and Operations Research

Keywords

Service disquality index
Service quality

Access to Document

10.1016/j.rtbm.2014.06.001

Cite this

@article{fc53603e60674dd696d542af5009d9a7,

title = "Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad?",

keywords = "Service disquality index, Service quality",

author = "Waguespack, \{Blaise P.\} and Rhoades, \{Dawna L.\}",

year = "2014",

month = apr,

doi = "10.1016/j.rtbm.2014.06.001",

language = "English",

volume = "10",

pages = "33--39",

journal = "Research in Transportation Business and Management",