Twenty years of service quality performance in the US airline industry

Dawna L. Rhoades; Blaise Waguespack

doi:10.1108/09604520810842821

Twenty years of service quality performance in the US airline industry

Embry-Riddle Aeronautical University

Research output: Contribution to journal › Review article › peer-review

Original language	English
Pages (from-to)	20-33
Number of pages	14
Journal	Managing Service Quality
Volume	18
Issue number	1
DOIs	https://doi.org/10.1108/09604520810842821
State	Published - 2008
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management

Keywords

Airlines
Complaints
Customer satisfaction
Customer services quality
United States of America

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10.1108/09604520810842821

Cite this

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KW - Customer satisfaction

KW - Customer services quality

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Twenty years of service quality performance in the US airline industry

ASJC Scopus Subject Areas

Keywords

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